Frequently Asked Questions

Have a question? Check out our frequently asked questions below.

Integrity Water Solutions Water Cup Close-Up
How can your systems work without using electricity?2018-08-09T12:24:05-04:00

Kinetico was founded in 1970 as the first and only non-electric water softener. It was designed using the science of the kinetic energy of water passing through. Hence, KINETICo! Our systems work by metering your water usage and going into regeneration on demand, as needed. Thereby eliminating the use of timers, motors, or computer parts, which can eventually fail unexpectedly and lead to costly repairs. While your system regenerates, it will use the capacity of it’s twin-tank to continue softening your water and preventing any hard water from entering your pipes.

Does your system use salt?2018-08-12T08:51:33-04:00

Yes. To truly soften water and remove the hardness from it, you have to use salt. You can use a salt-free system, also called a water conditioner, which do not use salt but they will not reduce hardness in your water. They also will not treat iron. Those systems can prevent hardness from adhering to your pipes, but once exposed to air the water is the same hardness that it was going into the pipe.

What is the benefit of having a “twin-tank” system?2018-08-09T12:26:49-04:00

Having two tanks gives you the ability to have soft water 24 hours a day, 7 days a week. When your system needs to regenerate, it will begin using its other tank to provide soft water. Having a single tank system with a timer can lead to wasteful salt and water usage if your system regenerates before it truly needs to. Or, you can draw hard water into the home if your system needs to regenerate, but the timer hasn’t told it to yet.

What is the maintenance for your system?2022-10-27T09:32:30-04:00

With Kinetico, we like to keep it simple. With some of our softeners there is a filter before the softener that will periodically need changed. We make it easy enough for the homeowner to do themselves or we can send a technician. Our filters are also reusable 4x, and an inexpensive supply to replace. Our drinking water stations have sets of filters. All the filters are color coded and come with step-by-step instructions for replacing, or if you prefer, you can call us and schedule this service to be done for you.

Can I purchase a system and install it myself?2018-08-09T11:20:59-04:00

Per our manufacturers warranty, your Kinetico system must be installed by our multi-level factory trained technicians.

I’m interested. What do I do now?2018-08-09T11:30:12-04:00

At the top of our website you will find links to give us your information and be contacted by our office staff. Or, simply call our office and we will schedule a convenient time for one of our knowledgeable representatives to meet with you, perform a water analysis and plumbing audit, and make some recommendations of what would work best for you.

How can I find out if I have hard water?2018-08-12T12:59:04-04:00

Integrity Water Solutions offers Free Water Analysis scheduled at your convenience. Make an appointment today with one of our knowledgeable, certified water experts to identify issues in your water supply and offer solutions that will address all your water concerns.

Do you offer solutions for city and well water?2022-10-27T09:33:59-04:00

Yes we do! We have equipment available for a variety of water types and conditions.

Not sure what your water quality is? Call us today for a free water analysis! 937-320-7460

Do you offer a delivery service for salt?2018-08-12T12:56:37-04:00

Yes we do! Call us today to schedule delivery. 937-320-7460

How long has Integrity Water Solutions been in business?2018-08-12T08:43:41-04:00

With over 50 years experience in Kinetico water treatment, we opened for business in Beavercreek in 2009.

In fact, the owner is a Master Water Specialist with the Water Quality Association!

Where can I get the most accurate quote?2018-08-12T12:57:04-04:00

Call us at 937-320-7460 or fill out our Request Pricing Form to get the most accurate quote!

What kind of warranty does Kinetico offer on their equipment?2018-08-12T08:47:39-04:00

Kinetico stands behind their equipment with one of the most comprehensive warranties in the industry.

Do you offer financing options?2022-10-27T09:27:11-04:00

We sure do! We offer many financing options, including our most popular: 0% for up to 18 months!

Do you rent equipment?2022-10-27T09:35:01-04:00

Yes, we are happy to discuss this option with you during your Free Water Analysis!

How is Integrity Water Solutions affiliated with Kinetico?2019-02-12T07:18:00-05:00

Integrity Water Solutions is proud to be your local Authorized, Independent Kinetico Dealer, serving Dayton and the surrounding Miami Valley areas, Springfield, Greater Cincinnati and Northern Kentucky.

What is a virtual sales appointment?2020-10-05T06:25:27-04:00

A virtual sales appointment is a free, no-hassle consultation from the comfort of your home. An Integrity Water Solutions Certified Water Expert will guide you through the process of finding the right water treatment for your budget, your home and your family. If you would like to request one, Click Here.

Why would I do a virtual sales appointment?2020-10-05T06:22:18-04:00

During the COVID-19 pandemic, Integrity Water Solutions knew we needed to offer our customers another way to find the right water treatment that was safe for their family, as well as our Certified Water Expert staff. We have gotten very good feedback on this new offering and intend to continue offering it in the future.

I saw your new logo, is it the same company?2022-02-06T12:47:44-05:00

Yes! The ownership and employees remain the same. We wanted to refresh our look for 2022.

Ready to Treat Your Water with Integrity?

Request pricing or schedule a free water test for an Integrity Water Solutions Certified Water Expert to find the right product for your family.